Cookies are used on the site, in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.

You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if cookies are disallowed.

1. Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the exact condition that you received it. It must also be in the original packaging and must be sent back via a trackable and signed mail delivery at the customer’s own cost.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

To complete your return, we require a receipt or proof of purchase.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds…

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@hydefast.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

3. Exchanges

We only exchange items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at info@hydefast.com.

If you wish to exchange your item you will be charged all shipping costs related to that exchange.

4. Shipping

To return your product, you should mail your product to:

HYDE FAST

60 Albion

London N16 9PH

United Kingdom

You will be responsible for paying for your own shipping costs for returning your item.

If you wish to exchange your item you will be charged all shipping costs related to that exchange.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You must provide a trackable shipping reference for refunds and exchanges. We don’t guarantee that we will receive your returned item without this.

General privacy policy

This website is managed by Hyde Fast Clothing. Hyde Fast  recognizes the importance of protecting the privacy of personal and financial information. We have instituted strict policies and security measures to protect the information you provide us. When you register online with Hyde Fast, use our online store or choose to fill out and submit one of our customer information cards when visiting an Hyde Fast store, you give us your consent to process and use such submitted personal data in accordance with this privacy policy. This privacy policy applies to all protected personal information collected, maintained or used by Hyde Fast.

What information does Hyde Fast collect?

Hyde Fast  collects personal data from visitors to the website who register their information or who use the online store. We also use “cookies“ (as described below) and track IP addresses so we can improve our services and enhance your Hyde Fast experience. In addition, Hyde Fast collects some protected personal information (e.g. name, address, telephone number(s), email address etc.) from our customers who submit a customer information card at one of our stores, from our affiliated companies and, on occasion, from unrelated third parties. Hyde Fast does not collect or store any credit card information from our online customers. To serve you better, we may combine information you give us with other information that is publicly available.

How does Hyde Fast use the information you provide?

If you give us your personal information, at one of our stores or online, then with your consent, Hyde Fast will use this information to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order. We will send you announcements or communications by email only if you give us your permission to do so by either giving the appropriate consent on our web site or by submitting your email address in any of our stores. In addition, we may use information about your product interests and purchases from us and our affiliates, including without limitation Hyde Fast, to help us improve our site design and your online and in- store shopping experiences. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings. To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from our affiliates. We use that combined information to enhance and personalise your shopping experience with us, and to communicate with you in accordance with this policy.

DoesHyde Fast share your information with others?

Hyde Fast does not sell, rent or disclose our client’s names, addresses, email addresses or other personal information to any Hyde Fast entity. Further, in order to maintain our website, to manage our database, to distribute e-mails and to provide client communications, Hyde Fast contracts with selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on Hyde Fast’s behalf but we do not authorise any of these service providers to make any other use of your information. We do not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. If Acne Hyde Fast is acquired by another entity or is merged or consolidated, information about Acne Studios customers may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this privacy policy.

Security

Hyde Fast uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorised access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

Accuracy and retention

You are entitled to request access to and correction of all personal data you provide us, or to remove your name from Acne Studios’s marketing list at any time by contacting our customer service at (Business and Wassap number to be sorted) or by contacting us by email info@hydefast.com or mailing address listed below. If you are registered with Hyde Fast on our website and would like us to remove you from our marketing list, please login to you private account and click on this unsubscribe link.

Login to your account PLEASE LINK THIS TO HYDE FAST ACCOUNT LINK

About cookies

Cookies are pieces of information a web site can send to your computer’s browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the “help” tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.

Children’s privacy

Hyde Fast does not wish to collect personal information from anyone under the age of thirteen (13). If you are under the age of thirteen (13), please ask your parent or guardian to register.

Legal purchase age

If you are under eighteen (18), we require that you inform and get your parents or guardians consent before purchasing anything on hydefastlondon.com or any other website related to Hyde Fast.

Acceptance of privacy and modifications

By accessing and using the Hyde Fast website (including purchasing items through our website), or submitting a personal information at an Hyde Fast store or any other Hyde Fast outlet, you consent to our collection, use and disclosure of your information as described in this privacy policy. Hyde Fast reserves the right occasionally to make changes to its privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time, particularly each time you use our online shop. You should therefore review this page from time to time to get updated information including in particular, each time you use the online shop. We will notify you of any changes in our privacy policy by posting the modifications on our website.

Last date for modification: June, 2016

Contact us

If you have any comments or queries regarding our privacy policy, please send an email to info@hydefast.com, or write to us on the following address:

HYDE FAST

60 albion road

Newington green

London

N16 9PH

Telephone:(Business and Wassap number to be sorted)

E-mail address: info@hydefast.com